FAQ - Ess Abaya

Find your answer here

Looking for an answer? You'll find answers to many topics here, including the shipping options and payment options available at Ess Abaya.

Order

For an overview of the shipping costs and delivery time, you can visit the shipping page.
To start, you need to create an account to place an order. (You could also create an account after adding products to the cart.) Once you have logged in and added products to your shopping cart, you can complete the order by making the payment.
Is a product or size no longer available? Please contact us via the contact form and ask for the product or the size of a product. It is possible that the products are on backorder.
You have placed an order and you want to cancel it? Contact us quickly via the contact form with your email and order number.

Shipping & Delivery

For an overview of the shipping costs and delivery time, you can visit the shipping page.
Yes, we do! You can see further information on the shipping page.
Once you have placed your order, we ensure that it can be shipped with PostNL. We will inform you by email when your order has been shipped, you will also receive a Track & Trace code with which you can track your package.

Here you can track your package through the Track & Trace code.
In case of damage to the product, the return costs will be paid by us. If you want to exchange, the return costs are on the customer's account. Read more...

Payment

Ess Abaya has the following payment options:
- Payment by bank transfer
- Payment through PayPal

Discount Codes & Gift Cards

All discount codes are applied to the value of the order excluding delivery costs.
The discount code must be entered in to the Voucher(discount) Code field on the basket page and applied for the discount to be deducted from the order.

Return & Refund

In case of damage to the product, the return costs will be paid by us. If you want to exchange, the return costs are on the customer's account. Read more...
Yes you can exchange an item for an another size or product in same price.
First you can fill in the return form, after receiving a confirmation by email, you can return your item(s).
Once you have completed the return form, we will inform you by email what the next steps are. If it is a damaged product that you want to return, then the costs are on us. On the contrary, the return shipping costs are for the buyer. Always choose a return with a track & trace code. This way you are always assured of the package you have sent.
We will refund the item, returned in the same state as you received them in. We will refund the value of your returned item(s) within 14 days after receiving your return.

Size guide

Height Abaya Size
156 54
157 54
158 54
159 54
160 54
161 54/56
162 56
163 56
164 56
165 56/58
166 58
167 58
168 58
169 58
170 58/60
171 60
172 60
173 60
174 60
175-180 62

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